Return & Exchange Policy
At NinoBello, customer satisfaction is important to us. We aim to provide a smooth shopping experience and offer exchanges or store credit (credit notes) subject to the terms and conditions mentioned below.
Please note: NinoBello does not offer refunds under any circumstances. All refund requests will be declined.
How to Request an Exchange
Customers must raise an exchange or store credit request within 3 days of receiving their order by following these steps:
- Visit our website and click on the "Return & Exchange" option available in the footer.
- Enter your Order Number and registered Phone Number or Email ID.
- Select the Exchange option.
- Choose the reason for your exchange request and provide a brief explanation.
- Upload clear photos or a video of the product to support your request.
- Select the product you would like to exchange it for.
- Submit your request for review.
Our customer support team will review your request and respond within 48 working hours.
Please ensure that the product is unused, unworn, undamaged, and returned with all original tags and packaging intact. Requests that do not meet our policy requirements may be declined.
Exchange Terms
- Products can be exchanged for a different size or another available product of equal or higher value. Any price difference must be paid by the customer.
- If an exchange is not preferred, store credit (credit note) may be issued at NinoBello's discretion.
- Store credits are valid for 2 months from the date of issue and must be redeemed within this period.
- Expired store credits cannot be extended, renewed, or redeemed for cash.
- Sale products are eligible only for size exchanges, subject to product availability. Sale items are not eligible for store credit.
- Products must be unused, unworn, undamaged, and returned with all original tags and packaging intact.
- A product that has already been exchanged once cannot be exchanged again.
- NinoBello does not offer refunds under any circumstances. No refund requests will be accepted or processed.
- NinoBello reserves the right to reject exchange or store credit requests if the returned product does not meet the above conditions.
Please Note: Returns and exchanges are available exclusively on footwear products. Products from all other categories, as well as sale items, are not eligible for returns or exchanges.
Reverse Pickup & Self-Courier
Once an exchange request is approved, the product must be returned to NinoBello through one of the following methods:
A. Reverse Pickup
- Reverse pickup is available at select PIN codes only.
- Reverse pickup will be arranged within 7 days of receiving the approved request.
- Depending on courier company policies and logistics, the parcel may take approximately 10–15 days to reach us.
- If reverse pickup is not arranged within 7 days of raising the request due to courier delays or other reasons, please contact our customer support team.
B. Self-Courier
- If reverse pickup is unavailable at your PIN code, you will need to courier the parcel back to us.
- Customers who wish to expedite their exchange may also opt for self-couriering.
- For eligible self-courier returns, store credit in the form of a coupon code may be provided at NinoBello's discretion, which can be redeemed on your next purchase.
Self-Courier Address:
T-117 Aam Bagh,
Mehrauli, New Delhi – 110030.
Contact Us
For any exchange or store credit-related queries, you can reach our customer support team through:
Email: support@ninobello.com
Phone: +91 8822222256
Working Days: Monday to Saturday
Business Hours: 9:00 AM to 6:00 PM (IST)
Our team will aim to respond to your queries within 48 working hours.