RETURNS, EXCHANGES & STORE CREDIT POLICY
At NinoBello, customer satisfaction is important to us. If you are not satisfied with your purchase, we offer exchanges or store credit (credit notes) subject to the terms below.
Please note: NinoBello does not offer refunds under any circumstances.
How to Request an Exchange or Store Credit
If you would like to request an exchange or store credit, please follow the steps below within 3 days of receiving your order:
Please note: NinoBello does not offer refunds under any circumstances.
How to Request an Exchange or Store Credit
If you would like to request an exchange or store credit, please follow the steps below within 3 days of receiving your order:
- Visit our website and click on the "Return & Exchange" option available in the footer.
- Enter your Order Number and registered Phone Number or Email ID.
- Select the Exchange option.
- Choose the reason for your exchange request and provide a brief explanation.
- Upload clear photos or a video of the product to support your request.
- Select the product you would like to exchange it for.
- Submit your request for review.
Our team will review the request and respond within 48 working hours.
Please ensure that the product is unused, unworn, and returned with all original tags and packaging intact. Exchange requests that do not meet our policy requirements may be declined.
Please ensure that the product is unused, unworn, and returned with all original tags and packaging intact. Exchange requests that do not meet our policy requirements may be declined.
Exchange & Store Credit Terms:
- Products can be exchanged for a different size or another available product of equal or higher value (price difference, if any, must be paid by the customer).
- If an exchange is not preferred, a store credit (credit note) may be issued at NinoBello's discretion. The credit note can be used for future purchases on our website.
- Store credits (credit notes) are valid for 2 months from the date of issue and must be redeemed within this period. Expired credit notes cannot be extended, renewed, or redeemed for cash.
- Sale products are eligible only for size exchanges, subject to availability. Sale items are not eligible for store credit.
- Products must be unused, unworn, and returned with all original tags and packaging intact.
- A product that has already been exchanged once cannot be exchanged again.
- NinoBello does not offer refunds for any products. Refund requests will not be accepted.
- NinoBello reserves the right to reject exchange or store credit requests if the returned product does not meet the above conditions.